Support Technician (Applications)

Application Support Technician

'Be part of an innovative forward-thinking company'

Who We Are:

Originally, the manufacturer of one of the world's first electronic key management systems in 1990 - we are now world leaders in innovative technology for sophisticated, intelligent key management systems and locker solutions. We operate in a wide variety of channel markets such as Government, MOD, Prisons, Fleet, Distribution Centres and Data Centres etc.

We are always looking for talented, passionate people who are curious and eager to do the best work of their lives at an innovative forward-thinking company.  We offer a fun, supportive, collaborative workplace.

From the futuristic Traka21 product you can buy online, through to Enterprise solutions for the world's biggest companies you interact with daily, at Traka you are a part in making a difference to everyday lives.

Whether when you buy a new car or take it to be serviced, are hurt and go to A&E, do your grocery shop, buy your wedding gifts, stay at a hotel, go to a theme park, need emergency services, or even when you drink water from your tap, there are Traka solutions deployed around the world powering these and more.

We are also part of ASSA ABLOY, a 45 billion SEK organisation, including Yale & HID, belonging to the Global Solutions division who offer a range of On-Premise and Cloud solutions for the world around you.

Our solutions and culture incorporate everyone's perspectives, so we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status.

Want to do work that improves people's everyday lives and      

desire interesting Problem Spaces?

Your Opportunity:

To ensure that Technical Support cases and enquiries are handled quickly and proactively through to conclusion via the appropriate communication methods (telephone, e-mail, remote in etc.), including progression to engineer call out or transfer to R&D (or other departments) for further investigation and resolution. The team also provide support to more advanced users.

It will be your mission to:

  • To provide prompt 1st and 2nd line telephone or dial in support dealing with our customers and worldwide distributors.

  • Investigating faults and technical issues, documenting and following up to closure.

  • High level of Ticket Management required for your work load

  • Raising appropriate Field Service Work Orders for engineers

  • Setting up test systems to mimic customer faults.

  • Reporting bugs to R&D and working with R&D to provide resolution to customer issues.

  • Team working and sharing knowledge of Traka problems and fixes

  • General administration within the customer services department

Who You Are:

Personality Characteristics:

  • Self-motivated and ability to work with initiative

  • Good oral and written communication skills

  • Be able to work as part of a team

  • Able to proactively manage and document own workload

  • Genuinely interested in Customer Service and how things work

  • Positive 'can do' attitude required

Skills that you should have:

  • Working knowledge of Applications support

  • Working knowledge of SQL databases

  • Working knowledge of IT networking

  • Flexibility and adaptability in tackling new tasks

  • An understanding of and a belief in good customer service

  • Accuracy in work and attention to detail

  • Strong written and verbal communication skills

  • Ability to prioritise workloads and tasks

  • Team player

    And for those looking to impress:

  • Good Sense of Humour

  • Love of food

  • Love of sport

  • Love of gaming

We are looking for bright, motivated and passionate

Application Support Technician to join our team.

 

Benefits:

  • 25 days holiday + bank holidays

  • Free days holiday over the Christmas period

  • Access to online benefits portal

  • ASSA ABLOY Family Brand discount (Yale)

  • 2 x Annual salary life cover

  • Company Pension scheme matched up to 5%

  • Bi-annual discretionary bonus

  • Individual Pluralsight Training subscription

  • No shift work, hours 08.00 to 17.00, Monday to Friday

  • Free fruit delivered weekly to the office

  • Company high performance laptop

  • Access to Employee Care scheme

  • 'Refer A friend' scheme

 


Olney
United Kingdom

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